US Packages will ship out via First Class or USPS Priority Mail, depending on weight. For in-stock yarns, packages normally ship within 2 business days of order. For custom orders, please allow 7-14 working days for your order to ship.
International packages are shipped International First Class mail. These also normally ship out within 2 business days of order. For custom orders, or larger amounts, 7-14 working days is normal for shipping times.
All packages will have USPS tracking ID numbers. If you do not receive an email with the tracking number, please feel free to contact me and I'll be glad to furnish that for you.
Customer satisfaction is very important to me! If you are unsatisfied with your purchase, you may return it for a full refund (minus shipping costs), as long as the product is still in new, unused condition. Please be aware that the nature of hand-dyed items are just that - created by hand - and there may be some slight color variation between skeins. If you are ordering for a large project, please indicate that so I may try to get you the closest-dyed skeins, although even within one kettle batch, there may be some subtle color shade differences.
If you have any questions, concerns or problems with your order, please contact me and I'll do my best to make it right.